Our Cancellation Policy

Cancellation policy

Please read below for our cancellation policy.

Please be advised – We have recently made updated changes to our current Rescheduling and Cancelation (including “No Show”) Policy.

Effective Monday, January 24th, 2022 – we will require at least 24 hours of advanced notice to cancel or reschedule an existing appointment. If less than 24 hours of notice is received, our hospital policy is to collect a $100 deposit to reschedule and hold that time slot.

If canceling or rescheduling a sedated and/or surgical appointment, at least 48 hours of advanced notice is required due to the specific time allotments associated with these appointments. If notice is received less than 48 hours in advance, a $100 deposit will be required to reschedule and hold that new sedated/surgical time slot.

In both cases, that deposit collected can be used towards the balance of that scheduled visit although, it will be non-refundable in the case that another appointment is missed or canceled within the policy time frame. We understand there may be times when unforeseen circumstances occur but by providing us adequate notice, we can accommodate other patients in need of care.