As each week goes by, we are finding that the measures we need to take to keep you and our staff safe have been extremely cumbersome and tiring on everyone. It is simply not efficient to not have you, our beloved clients, in and out of our clinic but, it is a necessary evil.
As many of you know, I have two children with a chronic life-threatening illness and my oldest has had 20 plus surgeries and has been on death’s doors more times than I would like to count. In dealing with that for the last 20 years, I feel as if I have been oddly prepared for this global pandemic. Sayings I used to use “Pick your poison” in picking a medication or side effect, and “Borrowing from Peter to pay Paul” having to pick one health option over another are suddenly choices we have to now make everyday as individuals in a world with no ideal options.
Running the veterinary clinic has been no exception. To keep you and our staff safe AND maintain high-quality care (which is something none of us are willing to compromise on), we have had to decrease the amount of patients we can care for in one day. This means long wait times for you guys to get in to see us. For this we apologize but hope you realize we are doing our best. Because of the social distancing, phones have been heavily relied upon for communication which has resulted in incredible phone wait times and for clients having to be put on hold. For this too we apologize and hope you realize we are doing the best we can once again. Other issues that we have seen pop-up with this pandemic are back-ups of prescription refills (because we are so busy keeping up with the medicine and the patients we have in-house), and inability to communicate with clients within 24 hours (as we have previously always tried to do). In pondering some of these problems, we as a clinic have come-up with some solutions to try and remedy some of this. Please keep in mind, these are not ideal solutions but to maintain our quality of service and medicine, are the “poison we have to pick.”
Below is a list of some policies and alternatives that have changed to hopefully make this pandemic a little bit more tolerable for you:
- In addition to calling us when you arrive, you may now text us at our 508-336-3381 number. This will hopefully keep the phone lines from being so clogged all the time.
- We can text preliminary history questions that you can text responses to prior to your drop-off time or at your drop-off time to save time on the phone or to expedite your drop-off.
- You can respond to our history questions on-line at the following link: https://bristolcountyvet.com/forms/
- If you get these filled out the night before your appointment, we will receive them via email and once again be able to expedite your drop-off.
- Please keep in mind that you can always email us at email@example.com as well with medical questions as well as phoning in these questions.
For our staff’s sanity during this pandemic, we are asking the following of you:
- We are asking that you now give us 48 hours to respond to prescription requests.
- Please realize that requests for phone calls or emails on medical questions by doctors may take up to 48 hours to be responded to. In addition, a Certified Veterinary Technician may be responsible for triaging these questions after they have checked with a veterinarian.
- Please take it easy on those that answer the phones and be polite. We realize that people are stressed out during this time and this adds to the concern for our beloved furry friends. However, there are humans on the other end of the phone who are desperately trying to do their best for you while dealing with their own personal stressors from this pandemic as well.
Thank you so much for your attention and trudging through this long letter. I realize there was a lot to say. Please stay safe, keep your pets safe and know that we are always doing the best we can for you.
“I won’t let pain turn my heart into something ugly. I will show you that surviving can be beautiful.” -Christy Ann Martine